Return Policy

Effective Date: [Insert Date]

Thank you for shopping at Machine Tool Solutions ("Company," "we," "us," or "our"). We want you to be completely satisfied with your purchase. This Return Policy describes the guidelines and procedures for returning products purchased from the website https://machinetoolsolutions.ca/ ("Website").

 

Eligibility

a. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

b. Certain products, such as personalized or customized items, may not be eligible for return unless they are defective or damaged upon arrival.

 

Return Process

a. Initiation: To initiate a return, please contact our customer service team within [number of days] days of receiving the product. You can reach us by [provide contact information].

b. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions for returning the product.

c. Packaging: Ensure that the product is securely packaged in its original packaging or a suitable alternative to prevent damage during transit.

d. Shipping: You are responsible for the shipping costs associated with the return, unless the product is defective or damaged.

e. Tracking: We recommend using a trackable shipping method and keeping the tracking number for reference.

f. Inspection and Refund: Once we receive the returned product, our team will inspect it for eligibility and condition. If the return is approved, we will initiate a refund to your original payment method within [number of days] days.

 

Non-Returnable Items

The following items are not eligible for return:

 

Consumable products or items that cannot be resold due to health and hygiene reasons.

Products that have been used, altered, or damaged after delivery.

Customized or personalized items, unless they are defective or damaged upon arrival.

Damaged or Defective Products

a. If the product you received is damaged or defective, please contact our customer service team within [number of days] days of receiving the product.

b. We may request evidence, such as photographs or a detailed description, to assess the damage or defect.

c. Once the damage or defect is verified, we will provide instructions for returning the product, and a replacement or refund will be issued, including any applicable shipping costs.

 

Refunds

a. Refunds will be issued in the same form of payment used for the original purchase.

b. Depending on your payment provider, it may take additional time for the refund to be processed and reflected in your account.

c. Shipping costs, if applicable, are non-refundable unless the return is due to a defect or damage.

 

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item on our Website.

 

Changes to the Return Policy

We reserve the right to modify, update, or replace this Return Policy at any time, without prior notice. The revised policy will be posted on our Website.

 

Contact Us

If you have any questions or concerns regarding this Return Policy, please contact our customer service team using the information provided on our Website.

 

By making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.